Browse our Dolphin robot FAQs:
Can you leave the power supply out in the weather?
The power supply is water resistant but not waterproof. Please cover the power supply if inclement weather approaches. Do not leave the power supply in standing water as this will damage the internal components. Do not allow the power supply to be submerged in the pool.
Can I use my Dolphin pool cleaner with an extension cord or surge protector?
The Dolphin is not designed to be used with an extension cord. There are many different types of extension cords and we do not recommend using one. However, it is safe to use a surge protector with the Dolphin. This will help protect the Dolphin from surges in power such as thunderstorms.
Can you leave the Dolphin robot in the water?
It is safe to leave your Dolphin cleaner in the water when not in use. However, (when adding chemicals to the pool) please remove the Dolphin until the proper chlorine and PH balance are obtained. While the unit can remain in the pool during use of the weekly timer function (if available on your model), we do not recommend leaving the cleaner in the pool for long extended periods of time.
Are Dolphin pool cleaners safe to use when I’m swimming in my pool?
Dolphin pool cleaners are safe to use for the general public, however, (for safety precautions) we do not recommend swimming while the cleaner is in use.
What are the ideal operating temperatures for my Dolphin cleaner?
Dolphin robotic pool cleaners are best used in temperatures between 43 and 93 degrees.
My white climbing rings are dented, are they damaged?
No, the indentions on the rings are normal and due to the product settling during shipping. The rings will reshape once saturated with water.
What are the plastic wrappers around the white foam climbing rings?
These are to protect the climbing rings during shipping. Please be sure to remove before the initial cycle.
Should I remove the Styrofoam from the motor unit?
No, do not remove, this is not packing material. These help the Dolphin with buoyancy within the pool.
My Dolphin cleaner does ‘wheelies’, is this normal?
Yes, the Dolphin maneuvers around the pool by starting and stopping the impeller. This allows the cleaner to make precise turns, which simulates the ‘wheelie’ appearance.
How do I remove the Dolphin from the pool?
Using the floating cable, pull the robot to the edge of the pool. Grab the handle and remove the robot from the water. Do not pull the robot out of the water using the cable. Place the pool cleaner on the side of the pool to allow the water to drain.
How do I register my Dolphin warranty?
Please visit this link to register your Dolphin: https://registration.maytronics.com
How can I order parts for my Dolphin?
Pool Partz sells many replacement consumable parts that you may need. Please contact us directly if there are parts that you are looking for.
How do I get service for my Dolphin cleaner?
Please contact Pool Partz directly for warranty service. We will help you with your issue and determine how to proceed with the warranty.
How can I get a manual for my Dolphin?
To view the manual for your Dolphin, please visit the link: http://manuals.maytronics.com
Does the Dolphin pool cleaner ‘learn’ my pool?
No. The Dolphin pool cleaner actually performs a new mapping sequence on each cleaning cycle.
Can you use Dolphin cleaners in hot tubs or ponds, etc.?
No, the Dolphin pool cleaners are not designed to clean hot tubs or ponds.
Can I use a Dolphin pool cleaner with my fiberglass or vinyl pool surface?
Yes, the Dolphin is suitable to use in fiberglass or Vinyl pool surfaces.
Can I purchase a Dolphin pool cleaner and use it abroad?
Dolphin pool cleaners purchased in the United States must be operated in North America to retain the warranty rights. Using any Dolphin pool cleaner outside of North America (that is purchased in the US) voids the warranty service agreement.
What is the typical lifespan of a Dolphin robot?
Dolphin pool cleaners are designed to last many seasons. However, the lifespan differs from Dolphin to Dolphin. Many different factors play a role, such as amount of use, pool chemistry, and pool surface.
What DIY repairs can I complete on my Dolphin?
DIY repairs should be completed by an authorized technician. Please contact Maytronics directly at 1-888-365-7446 or the support page of their website at http://maytronicsus.com